Sell more to every customer

What's the difference between an upsell and a cross-sell?

Upsells encourage customers to spend a little more by offering a better version or upgrade, which will replace the original product selected in the cart. Cross-sells offer customers a complementary product to the item they’ve already selected, adding it to the cart alongside the original item.

Where will the offers be displayed?

You can display your upsell and cross-sell offers on the products page and on the cart page. Cross-sell offers can also display at the thank you page (after checkout).

Can I limit the number of offers customers can add to their cart?

Yes. You can limit the number of upsell and cross-sell products that can be added to a customer’s cart and/or add a limit disclaimer to each item.

How many products can I include in an offer?

You can include up to four products in an offer using the product selector, or up to 50 if choosing from a collection. It is best to keep the number of products upsold to a minimum to avoid confusing customers. We recommend a 1-2 product maximum for most offers.

If an offer has two products displayed, can a customer choose both of them?

Yes, customers can add more than one product to their cart from an offer.

What if the customer's basket triggers more than one offer?

If the customer's cart triggers multiple offers, they will be combined into one pop-up. You can read more about it in our help center.

What are some examples of upsell and cross-sells I can offer?

Upsells: Upgrade a customer from a one pound bag of coffee to the two pound bag. Or, offer to replace the laptop in their cart with one that includes a faster processor.

Cross-sells: Offer a bottle of shoe polish to go with the pair of loafers a customer has just purchased, or suggest adding on a pair of socks. Offer a case for the glasses that were just added to your customer’s cart, or a laptop bag for the laptop they’re checking out with.

Is there a limit to the number of upsells I can offer?

No, there is no limit to the number of offers that you can create. In fact, creating several highly-targeted offers is a great way to drive conversions.

What 3rd party integrations are available?

Upsell currently integrates with Bold Brain, Bold Subscriptions, Bold Options, and Yotpo.

Can I try it before I buy?

Yes. We offer a 14-day free trial for Upsell, and you can uninstall anytime during the trial at no charge.

Does it work with my platform?

Bold Upsell currently works out-of-the-box on Shopify, and can be integrated with any platform through our API. Contact us today to discuss your needs.

What are the setup fees?

Our Merchant Success team is available to answer any questions you might have, or to walk you through the steps needed to get the app up and running on your store.

Do 3rd party integrations incur additional costs?

There may be additional fees associated with additional apps or individual integrations; view the individual app pages to find out if any other individual rates apply.

How do I install Bold Upsell?

Simply click here to start the installation process, and follow the install instructions provided. Contact our Merchant Success team for more information, or if you need help throughout the process.