What's the difference between an upsell and a cross-sell?
Upsells encourage customers to spend a little more by offering a better version or upgrade, which will replace the original product selected in the cart. Cross-sells offer customers a complementary product to the item they’ve
already selected, adding it to the cart alongside the original item.
Where will the offers be displayed?
You can display your upsell and cross-sell offers on the product page, on the cart page, or after the transaction is complete (using Cashier).
Can I limit the number of offers customers can add to their cart?
Yes. You can limit the number of upsell and cross-sell products that can be added to a customer’s cart and/or add a limit disclaimer to each item.
How many products can I include in an offer?
You can include up to four products in an offer using the product selector, or up to 50 if choosing from a collection. It is best to keep the number of products upsold to a minimum to avoid confusing customers. We recommend a 1-2
product maximum for most offers.
If an offer has two products displayed, can a customer choose both of them?
Yes, customers can add more than one product to their cart from an offer.
What are some examples of upsell and cross-sells I can offer?
Upsells: Upgrade a customer from a one pound bag of coffee to the two pound bag. Or, offer to replace the laptop in their cart with one that includes a faster processor.
Cross-sells: Offer a bottle of shoe polish to go with the pair of loafers a customer has just purchased, or suggest adding on a pair of socks. Offer a case for the glasses that were just added to your customer’s cart, or a laptop
bag for the laptop they’re checking out with.
When offering a free gift with purchase: what's the difference between Upsell and Bold Motivator?
Bold Motivator can offer free products when customers spend a certain dollar amount, just like Upsell. The difference is, with Upsell, customers can choose their reward from a selection of products, while Motivator presents a
pre-selected product for them to receive.
Motivator does not support variants on the promotional product, while Upsell & Discounts allows customers to select variants, such as color and size.
Is there a limit to the number of upsells I can offer?
No, there is no limit to the number of offers that you can create. In fact, creating several highly-targeted offers is a great way to drive conversions.
What 3rd party integrations are available?
Upsell currently integrates with Bold Cashier, Bold Brain, Bold Subscriptions, Bold Options, and Yotpo.
Can I try it before I buy?
Yes. We offer a 14-day free trial for Upsell, and you can uninstall anytime during the trial at no charge.
What are the setup fees?
Our Merchant Success team is available to answer any questions you might have, or to walk you through the steps needed to get the app up and running on your store.
Do 3rd party integrations incur additional costs?
There may be additional fees associated with additional apps or individual integrations; view the individual app pages to find out if any other individual rates apply.
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