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Prepaid subscriptions, done right ✅ Now available on Bold Subscriptions for Shopify Checkout

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Does your brand deliver?

Consumers expect a convenient and seamless shopping experience across all channels

This new report from Bold Commerce and industry analyst RSR reveals what leading enterprise retailers are doing to meet consumers’ omnichannel expectations.

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Key findings from Retail ecommerce in context

  • Digital as a whole is still in its infancy with 51% of large retailers saying that digital channels account for only 20% or less of their total revenue.
  • Retailers cannot innovate quickly with 49% of retailers saying they are held back by inflexible technology.
  • The opportunities to improve the shopping experience lie in a unified view of inventory, new digital touchpoints and more delivery options, like BOPIS.
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Other findings reveal trends that will shape the future of retail commerce

90%

of respondents agree that the ability to continuously innovate and test new customer experiences would create a competitive advantage.

49%

of over-performing respondents say having a unified view of inventory availability is a top opportunity to improve the online shopping experience.

37%

of under-performing respondents say their competition is doing a better job at addressing new consumer demands.

Download this report to learn why

Brands need a better omnichannel experience, modernizing legacy technology is a must and checkout is an untapped source of innovation.

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