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Simon Rodrigue: How Staples leveraged a best-in-breed “modular“ approach to complete a digital transformation in a fraction of the time, and cost.

February 1st, 2021 47:48 mins.
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Discover how Simon Rodrigue recently led Staples through a complete digital transformation in a fraction of time (and cost) using a best-in-breed “modular“ approach to ecommerce.

With over 300 retail locations, and a plethora of services (print, wholesale, school etc), plus managing unique pricing for the Staples Preferred program, syncing an ecommerce solution between it all that ties in seamlessly, managing pricing, curbside pickup, and other aspects was no small feat!

Simon is someone who understands ecommerce like very few. Staples is evolving, and so is their digital presence. This episode gives a glimpse into how they think about ecommerce, their approach to solving it, and how this sets them up for success in the future.

The best thing about Simon and Staples, is they really are just getting started!

Some of the topics we discuss are:

  • Build vs Buy and how Staples thinks about solving complex ecommerce requirements.
  • How has the pandemic affected Staples and lessons they've learned adapting.
  • How their ecommerce tech-stack allows them agility and flexibility never before possible.
  • What it was like launching a digital solution for curbside pickup across 300+ stores in under 72hours
  • How Stapes de-risked the move from their legacy systems to their new modular (best of breed), approach.

Our guest

Simon Rodrigue photo

Simon Rodrigue, Chief Digital Officer, Staples Canada

Full transcript

Jay Myers: Simon. Can you tell us who you are and what you do at Staples?

Simon Rodrigue: Hi everyone. I’m Simon Rodrigue. I’m the Chief Digital Officer at Staples, Canada, and I have the privilege of looking after our digital businesses - which have a consumer business, which is a staples.ca - and a B2B business, which is Staples Preferred, which also includes a sales team.