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Richard Kestenbaum: What metrics matter for ecommerce brands today?

April 14th, 2022 46:28 mins.
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Beyond the Product Series

Beyond the Product

This episode is part of our Beyond the Product series. Learn more here.

What metrics matter for ecommerce brands today? We asked Richard Kestenbaum, a New-York based investment banker and co-founder of Triangle Capital who has spent the last 20 years working with consumer facing brands. Kestenbaum brings a tremendous wealth of knowledge and experience — from fashion, apparel, and beauty, to pet retail and subscriptions. A regular contributor to Forbes business blog, Kestenbaum shares the latest ecommerce trends, technology, and metrics you should be aware of whether you are just starting out, or leading a high-growth enterprise.

Some topics we discuss:

  • Metrics and key indicators used to determine whether a business is performing well or not.
  • The rapid rise of the subscription economy and what the future holds for subscription brands.
  • Why certain subscription verticals are performing better than others.
  • How AI has influenced retail and the future of machine learning commerce.
  • Omnichannel vs. Omniretail commerce and the rise of “anywhere” commerce.
  • The top challenges facing retailers in commerce today, the latest trends and technologies shaping the marketplace.

Our guest

Richard Kestenbaum photo

Richard Kestenbaum, Co-Founder & Partner, Triangle Capital LLC

Richard Kestenbaum has been an investment banker for over 40 years and founded New York based Triangle Capital in 2003. Since then he has developed a long and successful track-record completing transactions for clients in consumer-facing businesses. With a focus on mergers, acquisitions, and capital raising, Kestenbaum shares his knowledge and experience regularly on a blog about consumers and trends hosted by Forbes.com.

Full transcript

Jay: Richard, thank you so much for coming on our show. It’s such a pleasure to have you here. Can you give us a quick background who you are and where you’re from?

Richard: Well, Jay, thank you so much for having me. It’s a pleasure to be here and great to be talking with you. I’m an investment banker. I’ve been an investment banker for over 40 years. I was a partner and a big firm on Wall Street called Drexel Burnham Lambert. And while I was there, I ran middle market mergers and acquisitions. Coming on 20 years ago, I co-founded our firm Triangle Capital, which focuses on middle market mergers and acquisitions and capital raising in consumer. So, we’ve done a lot in retail and fashion and apparel. We are very active now in beauty and subscription and pet and retail technology.