How can we help?
Please select what you need help with below. Your selection will ensure that the appropriate person is contacted right away to allow us to provide the best possible service & the quickest response time.
Which app do you need help with?
Select which app you need help with below to find answers to the most common issues much faster than we can reply to your email. If you aren't able to find an answer to your question, then feel free to contact us by submitting a new request and we will get back to you as soon as possible.
App Install HelpBack
Need help installing an app?
Looking to install one of our apps but have no idea where to start? We understand that not everyone is a web designer or understands HTML and Liquid code so we are here to help! All of our apps include detailed installation instructions in case you want to try it yourself. Or, if you'd prefer we do it for you, there is also an "app install request" feature built in to help you easily request our installation service.
How to find installation instructions or request install services:
- Start by installing the app you want in the Shopify App store by clicking on the green "Get App" button on the app page.
- After you have installed the app you want, login to your Shopify admin panel (www.yourdomain.com/admin).
- In the left menu, click on "Apps" and select the app you want installed.
- You will be brought into the Bold admin panel for that app.
- In the app menu, there will be either a "Help" or "Additional Info" link. Below it will be an "Installation" link - click it.
- On the installation page, you will find 2 sections. The first one provides detailed instructions and the second is to request help with installation.
- In either case, follow the instructions provided. If you request install help, your request will be put into our queue and will be completed in order of which it is received. Please ensure to provide us access to your Shopify Admin panel in order for us to install our code into your theme. Don't worry, you can restrict access to the sections you don't want us to see.
- Please allow up to 2 business days for it to be completed. We will inform you when it is complete.
Custom App & Development SupportBack
If you worked with us on a custom project for your Shopify store, chances are that you have one of our Project Manager's direct email addresses. Feel free to contact them directly with any issues or questions with a project we developed for you. If you don't have their contact information, or if you prefer, you can use the form below and we will get back to you as soon as possible.
New projects: This form is for support. If you would like a quote for a new project please use our quote form instead.
Managed Services SupportBack
If we are managing services for your store, chances are you have one of our Project Manager's direct email addresses. Feel free to contact them directly with any issues or questions you have. If you don't have their contact information, or if you prefer, you can use the form below and we will get back to you as soon as possible.
New projects: This form is for support. If you would like a quote for managed services please request a consultation with our service experts.
If you require help for a specific item (Apps, Themes, Custom Projects), please use their specific contact form to get ahold of us to ensure the proper department is contacted. This will allow us to help you as soon as possible. If you just have a general question, fill out the form below and we will get back to you as soon as possible.