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Client Success Team

Client Success Specialist

Bold Commerce is a Winnipeg based tech company that has just been named to Startup 50’s ranking of Canada’s Top New Growth Companies by Canadian Business and PROFIT.

We specialize in eCommerce websites & app development. Bold is a stress-free, casual and fun work environment where you get shit done! In fact, if you’re simply looking for your next 9-5 job, Bold is not for you. We encourage and welcome good ideas and reward people for hard work by offering competitive salaries, health and dental benefits, stock options, free daily lunches, an onsite gym, staff parties, beer on tap, and so much more.

While Bold develops its apps primarily for the Shopify platform, it also offers other services such as eCommerce website development/maintenance and social media through its Managed Services division. Bold Managed Services works with clients such as NFL star Rob Gronkowski, NHL star Pavel Datsyuk, and fortune 500 companies such as Zippo, Time Life, Microsoft, Cirque du Soleil, theChive, Procter & Gamble, and others.

What you’ll need for this role

Are you a problem solver? Do you have some experience with development? Do you like to think on your feet? Are you friendly? Do you enjoy chatting with new people every day?

Client Specialists are members of our apps team. Whether it’s over the phone, via live online chat, or even on a video call, they go one-on-one with our clients, helping them to install our apps in their eCommerce stores, troubleshooting technical issues, answering pre-sales questions, and guiding them through the user experience so they fully understand how our apps work. Because a merchant’s problem or request might not always have a straightforward solution, our Client Specialist team members need to be able to think on their feet to come up with innovative, awesome, new ideas for how to make things happen. Serving our clients whenever they might need help is incredibly important. That’s why our team needs to be flexible and available to work some evening and weekends.

Having some front end development experience with HTML, Javascript, and CSS is ideal, but learning on the job could be an option if you’re the right person for the gig. Being an excellent communicator through email, online chat and over the telephone is one of your many talents. The Client Success team is the face of our company. You will be representing Bold as our front line staff, ensuring we remain an industry leader in client care.

If you have an enthusiastic ambition to help people and turn every experience into a positive one, if you’re organized and on the ball, if you consider yourself technically inclined, if you want to be part of a fun and energetic team, and if you hate wearing a tie or working in a cubicle, then we think you might be a good fit for us.

What it means to be Bold

Here at Bold, we live by the Bold Builders Code. The Code is our shared set of practices, beliefs and values that help to shape this amazing company. Each employee is a Builder, and we’re all dedicated to growing Bold to be the biggest, best company it can be. We employ people who want to do their very best work for our customers, for their co-workers, for the company as a whole, and for their own personal satisfaction and growth. We believe in accountability to one-another, in innovation, in being transparent in everything we do, and in measuring success through results.

Bold is one of Manitoba's fastest growing tech companies, with a unique company culture that encourages and rewards creativity. If you’re simply looking for your next 9-5 job, Bold is not for you. We're looking for Builders who are dedicated to doing an amazing job, who want to stretch the boundaries, who are eager to impress, and who thrive on standing out from the crowd.

What is Bold?

Bold Commerce is an innovative software company located in Winnipeg, Manitoba that specializes in eCommerce websites and app development. We believe in a stress-free, casual and fun work environment with flexible work hours. We encourage and welcome good ideas and reward people for hard work by offering competitive salaries, bonuses, employee profit sharing, free daily lunches, staff parties and more! Some of our clients include Microsoft, Shopify, Time Life, the LA Lakers, Cirque de Soleil, theChive, and many others.

At Bold, we work hard and we play hard! If you’re a potential Builder and think you've got what it takes to be Bold, we encourage you to apply. We promise it will be a career like no other!

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Apply now!

If you think you have what it takes to be Bold, send your resumé, cover letter, and portfolio to jobs@boldcommerce.com.

Include the job title in the subject line. If you meet the criteria we’ll be in touch to set up an interview to see your skills in person.

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